Refunds & Returns Policy
Custom orders cannot be cancelled once they are started. All other orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.
Our highest priority is to make you happy, so everyone who shops on hobywest.com receives the following guarantees:
- full refund if you don’t receive your order;
- full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing)
- full or partial refund if the item is not as described;
Full refunds are not available under the following circumstances:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
- Custom orders
If you received the wrong item, please contact us within 48 hours of delivery. we will arrange to deliver the correct items or return all your payment.
For defective or faulty products, please take photos or videos and email us at firstname.lastname@example.org – we will replace or refund your purchase after confirmation.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
We stand behind everything we sell.
Please contact us first and we will guide you through the steps. We want the best solutions for you!
Please do not send your purchase back to us unless we authorize you to do so.
Sale/Promotion/Custom items (if applicable)
Only regular priced items may be refunded, unfortunately, sale and custom items cannot be refunded.